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Case Studies

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    Modernising Quote-to-Cash at scale

    Leap partnered with a global pharmaceutical company to transform fragmented, manual Quote-to-Cash operations into a streamlined, digital-first platform.

    The impact:

    • Faster quote approvals and order processing

    • Improved price realisation through controlled discounting

    • Reduced cost of sale and stronger fiscal governance

    • A scalable, touchless customer experience

    “Investing in an enterprise CPQ platform is table stakes; what brings a Quote-to-Cash solution to life is the team that can operationalise the vision. Leap accelerated our journey to the target state.”

    Global Business Champion, Order Management & B2B

  • Transforming Contract Lifecycle Management

    Leap helped a global asset manager modernise a complex, low-adoption CLM platform into a user-centric, scalable solution.

    The Impact:

    • 52% productivity improvement across the contract lifecycle

    • Higher user adoption and faster contracting

    • Reduced legal and regulatory exposure

    “End-user experience is the key to modernising a complex Contract Lifecycle Management process in a global organisation. Key success factors contributing to a successful overhaul of the contract lifecycle include readiness for change, a best of breed solution and CLM specialists like Leap who deliver the right blend of platform and process expertise.”

    Director, Contract Management

  • Accelerating Quote-to-Cash performance at scale

    Leap partnered with a global consumer goods organisation to redesign and operationalise its Quote-to-Cash value chain, supporting a premiumisation growth strategy.

    The impact:

    • 2× faster quote conversion

    • 20%+ improvement in price realisation

    • EBIT gains across Europe and Asia

    “Investing in enterprise software is meaningless unless it drives the right outcomes for the business. Designing and configuring the right Quote-to-Cash process is about transforming organisational behaviour to sustain long term ROI. Leap, a specialist CPQ and Billing service provider, facilitated that outcome.”

    Global Head Quote to Cash & Operations Professional

  • Transforming global billing with automation

    Leap partnered with Equiniti to replace manual, error-prone billing with a scalable Conga Billing platform.

    The impact:

    • Faster, error-free invoicing with automated workflows

    • Improved revenue visibility and forecasting accuracy

    • Consistent global compliance and branding

    • Scalable billing operations across regions

    Delivered using Conga Billing with seamless integration into finance and tax systems.

    “Commitment to quality, domain expertise and a continuous improvement mindset are defining attributes of a true business partner, Leap exemplifies these qualities and has been key to the stabilization and acceleration of our QTC processes and systems. With Leap I have the pleasure of working with seasoned professionals that deliver on their area of expertise while maintaining a positive and can-do attitude. I can recommend Leap’s knowledge of Salesforce and QTC products, and particularly the ability of their consultants to listen, understand and propose the right solutions.”

    Malcolm Fleming - EQUINITI

    Client-to-Cash Product and Programme Manager

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